{"id":240,"date":"2024-12-14T20:31:06","date_gmt":"2024-12-14T19:31:06","guid":{"rendered":"https:\/\/atellet.se\/?page_id=240"},"modified":"2025-04-07T15:46:34","modified_gmt":"2025-04-07T13:46:34","slug":"faq","status":"publish","type":"page","link":"https:\/\/atellet.se\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\">\n<h1 class=\"wp-block-heading\" id=\"vanliga-fragor\">Frequently asked questions<\/h1>\n\n\n<div ><style>#sp-ea-242 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-242.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 1px solid #e2e2e2; }#sp-ea-242.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-242.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #fff; color: #444;}#sp-ea-242.sp-easy-accordion>.sp-ea-single {background: #eee;}#sp-ea-242.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #444;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1734204738\"><div id=\"sp-ea-242\" class=\"sp-ea-one sp-easy-accordion\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\"><div class=\"ea-card ea-expand sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-2420\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse2420\" aria-controls=\"collapse2420\" href=\"#\" aria-expanded=\"true\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-minus\"><\/i> What time can I check in?<\/a><\/h3><div class=\"sp-collapse spcollapse collapsed show\" id=\"collapse2420\" data-parent=\"#sp-ea-242\" role=\"region\" aria-labelledby=\"ea-header-2420\"> <div class=\"ea-body\"><p>You have access to the room from 15:00.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-2421\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse2421\" aria-controls=\"collapse2421\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What time do I have to check out?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse2421\" data-parent=\"#sp-ea-242\" role=\"region\" aria-labelledby=\"ea-header-2421\"> <div class=\"ea-body\"><p>It is possible to keep the room until 11:00 on the day of departure.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-2422\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse2422\" aria-controls=\"collapse2422\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do you have a restaurant in the hotel?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse2422\" data-parent=\"#sp-ea-242\" role=\"region\" aria-labelledby=\"ea-header-2422\"> <div class=\"ea-body\"><p>Yes, we do. If you wish to have dinner with us, we recommend that you book a table. Click on the link below to get to our table reservation.\u00a0<a href=\"https:\/\/atellet.se\/index.php\/boka-bord\/\">Book a table<\/a><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-2423\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse2423\" aria-controls=\"collapse2423\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do you have a luggage room?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse2423\" data-parent=\"#sp-ea-242\" role=\"region\" aria-labelledby=\"ea-header-2423\"> <div class=\"ea-body\"><p>Yes, you can store your luggage in our luggage room while waiting for access to your room or after check-out on the day of departure.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-2424\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse2424\" aria-controls=\"collapse2424\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do you have WiFi at \u00c5tellet?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse2424\" data-parent=\"#sp-ea-242\" role=\"region\" aria-labelledby=\"ea-header-2424\"> <div class=\"ea-body\"><p>Yes, the hotel has free WiFi. Ask a staff member for the password.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-2425\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse2425\" aria-controls=\"collapse2425\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Is there an elevator at \u00c5tellet?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse2425\" data-parent=\"#sp-ea-242\" role=\"region\" aria-labelledby=\"ea-header-2425\"> <div class=\"ea-body\"><p>Yes.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-2426\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse2426\" aria-controls=\"collapse2426\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do you have parking for hotel guests?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse2426\" data-parent=\"#sp-ea-242\" role=\"region\" aria-labelledby=\"ea-header-2426\"> <div class=\"ea-body\"><p>No, the hotel does not have its own parking spaces, but we refer our guests to the large municipal parking lot located just outside the hotel. Parking costs SEK 15 per hour between 09:00-18:00 on weekdays and 09:00-13:00 on Saturdays. Every day you can park for free for two hours and when you register in the parking app or parking meter, they do not charge for the first two hours. It is important to remember that you must be registered even during the free hours. Feel free to download the Easy Park or Parkster app before you arrive to make things easier.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-2427\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse2427\" aria-controls=\"collapse2427\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Is breakfast included when I book a room with you?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse2427\" data-parent=\"#sp-ea-242\" role=\"region\" aria-labelledby=\"ea-header-2427\"> <div class=\"ea-body\"><p>Yes, breakfast is always included when you book a room with us.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-2428\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse2428\" aria-controls=\"collapse2428\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I bring a guest to breakfast?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse2428\" data-parent=\"#sp-ea-242\" role=\"region\" aria-labelledby=\"ea-header-2428\"> <div class=\"ea-body\"><p>Yes, for external guests the breakfast costs 165 SEK but we have a limited number of places so all breakfast guests must be booked in. Click on the link below to get to our table reservation.\u00a0<a href=\"https:\/\/atellet.se\/index.php\/boka-bord\/\">Book a table<\/a>. Or contact us at\u00a0<a href=\"mailto:info@atellet.se\">info@atellet.se<\/a>\u00a0to book your guest in.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-2429\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse2429\" aria-controls=\"collapse2429\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Are animals welcome at \u00c5tellet?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse2429\" data-parent=\"#sp-ea-242\" role=\"region\" aria-labelledby=\"ea-header-2429\"> <div class=\"ea-body\"><p>Pets are welcome in the restaurant and in some rooms. A fee of 250 SEK per animal and night will be added and this must be notified in advance as we have a limited number of rooms where we allow animals.<\/p><p>If you want to bring your dog to Our Restaurant, the following applies:<\/p><ul><li>- your dog stays on the floor.<\/li><li>- your dog is unfazed by a lot of movement and other dogs.<\/li><li>- your dog is quiet.<\/li><li>- your dog has eaten or is eating after the visit.<\/li><li>- your dog is NOT in heat.<\/li><\/ul><p>We reserve the right to ask you to remove your dog if we feel it cannot comply with our policy.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-24210\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse24210\" aria-controls=\"collapse24210\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I book an extra bed?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse24210\" data-parent=\"#sp-ea-242\" role=\"region\" aria-labelledby=\"ea-header-24210\"> <div class=\"ea-body\"><p>Yes, extra beds can be booked for most of the rooms for an extra fee but we have a limited number so please contact us after making your reservation at\u00a0<a href=\"mailto:info@atellet.se\">info@atellet.se<\/a>.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-24211\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse24211\" aria-controls=\"collapse24211\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Do children live for free if they sleep in their parents' bed?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse24211\" data-parent=\"#sp-ea-242\" role=\"region\" aria-labelledby=\"ea-header-24211\"> <div class=\"ea-body\"><p>Yes, children 0-4 years are free if they sleep in their parents' bed. Cribs or extra beds can be added to the booking for a fee.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-24212\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse24212\" aria-controls=\"collapse24212\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can you smoke in your room, on the balcony or on the terrace?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse24212\" data-parent=\"#sp-ea-242\" role=\"region\" aria-labelledby=\"ea-header-24212\"> <div class=\"ea-body\"><p>No, we are a non-smoking hotel. If you smoke in your room, we charge a fee. According to Swedish law, smoking is not allowed on outdoor terraces or at public entrances. This also means that smoking is not allowed on the balcony of the rooms that have a balcony as they are located directly above our outdoor terrace.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-24213\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse24213\" aria-controls=\"collapse24213\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Is it possible to pay with cash?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse24213\" data-parent=\"#sp-ea-242\" role=\"region\" aria-labelledby=\"ea-header-24213\"> <div class=\"ea-body\"><p>No, we are a cashless hotel and do not accept cash in the hotel, but it is possible to pay with the most common debit and credit cards.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-24214\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse24214\" aria-controls=\"collapse24214\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Can I pay by invoice with you?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse24214\" data-parent=\"#sp-ea-242\" role=\"region\" aria-labelledby=\"ea-header-24214\"> <div class=\"ea-body\"><p>Yes, it is possible to pay by invoice if the company meets the requirements of our finance department when they do a credit check. If you wish to pay for your stay or restaurant visit by invoice, you must contact us no later than 5 days before with the organization number, full invoice address and any reference and we will get back to you when we have received a response from the finance department. Contact us at\u00a0<a href=\"mailto:info@atellet.se\">info@atellet.se<\/a>.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-24215\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse24215\" aria-controls=\"collapse24215\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> Is the reception staffed around the clock?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse24215\" data-parent=\"#sp-ea-242\" role=\"region\" aria-labelledby=\"ea-header-24215\"> <div class=\"ea-body\"><p>No, the reception is not staffed 24 hours a day. Opening hours are Monday-Friday 07:00-17:00, Saturday 08:00-17:00 and Sunday 08:00-15:00. Once reception has gone home, staff in the restaurant help check-in and assist hotel guests. It is therefore important that you contact us and let us know your arrival time. When the restaurant is closed, the hotel is unmanned. Please email us your arrival time\u00a0<a href=\"mailto:info@atellet.se\">info@atellet.se<\/a><\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-24216\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse24216\" aria-controls=\"collapse24216\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> How do you handle my personal data?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse24216\" data-parent=\"#sp-ea-242\" role=\"region\" aria-labelledby=\"ea-header-24216\"> <div class=\"ea-body\"><p>You can find all the answers about how we process your personal data in our\u00a0<a href=\"https:\/\/atellet.se\/index.php\/integritetspolicy\/\">privacy policy<\/a>.<\/p><\/div><\/div><\/div><div class=\"ea-card sp-ea-single\"><h3 class=\"ea-header\"><a class=\"collapsed\" id=\"ea-header-24217\" role=\"button\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse24217\" aria-controls=\"collapse24217\" href=\"#\" aria-expanded=\"false\" tabindex=\"0\"><i aria-hidden=\"true\" role=\"presentation\" class=\"ea-expand-icon eap-icon-ea-expand-plus\"><\/i> What are your cancellation policies?<\/a><\/h3><div class=\"sp-collapse spcollapse\" id=\"collapse24217\" data-parent=\"#sp-ea-242\" role=\"region\" aria-labelledby=\"ea-header-24217\"> <div class=\"ea-body\"><p>Click on the link to access our cancellation policy.\u00a0<a href=\"https:\/\/atellet.se\/index.php\/avbokningsvillkor\/\">Cancellation policy.<\/a><\/p><\/div><\/div><\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Frequently asked questions<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_gspb_post_css":"","greyd_block_editor_preview":[],"iawp_total_views":2153,"footnotes":""},"class_list":["post-240","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/atellet.se\/en\/wp-json\/wp\/v2\/pages\/240","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/atellet.se\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/atellet.se\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/atellet.se\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/atellet.se\/en\/wp-json\/wp\/v2\/comments?post=240"}],"version-history":[{"count":0,"href":"https:\/\/atellet.se\/en\/wp-json\/wp\/v2\/pages\/240\/revisions"}],"wp:attachment":[{"href":"https:\/\/atellet.se\/en\/wp-json\/wp\/v2\/media?parent=240"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}