Cancellation policy

Hotel & conference:

Reservation and confirmation
A reservation is binding when it has been confirmed with a booking number.
A confirmation will be shown online and also sent to the e-mail you stated in the booking. It is your responsibility to check that the booking information is correct. If something is wrong or if you w ant to make a change you have to contact Åtellet as soon as possible by phone +46 (0) 700450 or by e-mail sanna@atellet.se
 
Arrival and departure
The hotel room is at your disposal from 3 pm at the earliest on the date of arrival. You are required to check-out from your room by 11 am at the latest on the day of departure. If you intend to arrive later than 6 pm then you must inform the hotel in advance.
 
Cancellations and failure to arrive 
The following regulations apply:
 
For room & breakfast the cancellation is to be made by at the latest on the day before agreed arrival. If you fail to arrive whiteout having canceled, or cancel later than the day before, you must pay for one night.

Regular cancellation rule for other products/packages: Cancellations be made free of charge at least 2 days prior to arrival. The fee for later cancellation is 50 % of the price according to confirmation.
 
Products marked "Non refundable" you must pay 100% of the total price for the reservation if you cancel or fail to arrive without having canceled or changed your reservation.     

Early departure
If you have made a reservation for a definite time period, but depart before the end of the period, you are required to pay the same amount as for a late cancellation. In addition to the price for the time you stayed at the hotel, you are required to pay for an additional night.

 
Your own wishes
Tuxedo
All rooms are non-smoking. In case of violation of non-smoking regulations, the hotel has the right to charge the guest for the cost (2000 SEK) of washing textiles, etc
 
Pets
If you wish to bring a pet it is possible in two of our rooms. You must make a request to us before booking to know if there are rooms available for pets. We will charge you a fee for each pet and per day of SEK 200.
 
Food
If you have special food requirements (vegetarian, gluten free, etc), please inform the hotel when making reservations.
 
Children
All prices and products for children include an extra bed with breakfast for children. If there are extra items included, in the prices for children, they are specified.
 
External Channel Reservations

If you have made a reservation through an external channel as booking.com or hotels.com or any other you need to cancel or made your changes through them directly, It could also be other cancellations policies through them